商務(wù)禮儀實(shí)訓(xùn)（第五版）

目錄

CONTENTS


模塊一禮儀及商務(wù)禮儀概述/

項(xiàng)目一禮儀的概念和起源/

項(xiàng)目二商務(wù)禮儀的概念和內(nèi)容/

項(xiàng)目三商務(wù)禮儀的作用與準(zhǔn)則/

項(xiàng)目四商務(wù)禮儀修養(yǎng)/

項(xiàng)目五商務(wù)禮儀學(xué)習(xí)與訓(xùn)練/



模塊二商務(wù)人員個(gè)人禮儀/

項(xiàng)目一商務(wù)人員儀容禮儀/

項(xiàng)目二商務(wù)人員服飾禮儀/

項(xiàng)目三商務(wù)人員舉止儀態(tài)禮儀/

項(xiàng)目四商務(wù)人員交際語言禮儀/

項(xiàng)目五商務(wù)人員表情禮儀/

項(xiàng)目六實(shí)訓(xùn)/


模塊三商務(wù)接待禮儀/

項(xiàng)目一了解商務(wù)接待規(guī)范/

項(xiàng)目二做好商務(wù)接待準(zhǔn)備/

項(xiàng)目三掌握商務(wù)接待基本程序/

項(xiàng)目四知曉禮品饋贈(zèng)禮儀/

項(xiàng)目五實(shí)訓(xùn)/


模塊四商務(wù)宴請(qǐng)禮儀/

項(xiàng)目一了解宴請(qǐng)的類型/

項(xiàng)目二做好宴會(huì)組織工作/

項(xiàng)目三知曉宴會(huì)禮儀規(guī)范/

項(xiàng)目四宴請(qǐng)者禮儀/

項(xiàng)目五赴宴禮儀/

項(xiàng)目六中外飲食習(xí)俗/

項(xiàng)目七實(shí)訓(xùn)/




目錄




目錄



模塊五商務(wù)談判禮儀/

項(xiàng)目一商務(wù)談判準(zhǔn)備工作/

項(xiàng)目二商務(wù)談判程序/

項(xiàng)目三商務(wù)談判基本禮儀/

項(xiàng)目四商務(wù)談判中的技巧與禮儀/

項(xiàng)目五實(shí)訓(xùn)/



模塊六商務(wù)會(huì)議禮儀/

項(xiàng)目一新聞發(fā)布會(huì)禮儀/

項(xiàng)目二展覽會(huì)禮儀/

項(xiàng)目三茶話會(huì)禮儀/

項(xiàng)目四贊助會(huì)禮儀/

項(xiàng)目五各種會(huì)議的會(huì)場(chǎng)布置/

項(xiàng)目六實(shí)訓(xùn)/



模塊七商務(wù)儀式禮儀/

項(xiàng)目一開業(yè)儀式/

項(xiàng)目二剪彩儀式/

項(xiàng)目三簽字儀式/

項(xiàng)目四交接儀式/

項(xiàng)目五慶典儀式/

項(xiàng)目六實(shí)訓(xùn)/



模塊八涉外商務(wù)禮儀/

項(xiàng)目一部分國家的習(xí)俗禮儀/

項(xiàng)目二出國訪問禮儀/

項(xiàng)目三接待外賓禮儀/

項(xiàng)目四實(shí)訓(xùn)/



模塊九商業(yè)服務(wù)禮儀/

項(xiàng)目一酒店服務(wù)禮儀/

項(xiàng)目二會(huì)展服務(wù)禮儀/

項(xiàng)目三導(dǎo)游服務(wù)禮儀/

項(xiàng)目四金融服務(wù)禮儀/

項(xiàng)目五商場(chǎng)服務(wù)禮儀/

項(xiàng)目六秘書禮儀/

項(xiàng)目七實(shí)訓(xùn)/



參考文獻(xiàn)/