Project Ⅰ Business Development Unit 1 Establishing Business Relations Project Ⅱ Business Negotiation Unit 2 Enquiry Unit 3 Offer Unit 4 Counter-Offer Unit 5 Acceptance Project Ⅲ Signing Contracts Unit 6 Sales Contract Project Ⅳ Contract Fulfillment Unit 7 Payment Unit 8 Packing Unit 9 Shipment Unit 10 Insurance Project Ⅴ Follow-up Management Unit 11 Claims and Settlement Unit 12 Settlement of Dispute Appendices 附錄 附錄1 Word List(詞匯表) 附錄2 Key Words of English Business Letters (商務英語信函關鍵詞) 附錄3 Recognized Abbreviation (公認的縮略詞) 附錄4 The Opening and Conclusion of English Business Letters (英文商務信函的開頭和結尾) 附錄5 Useful Sentences in Common Business Letters (一般商務信函中的實用語句)