目錄Chapter1 EstablishingBusinessRelationships建立業(yè)務關系1. Seeking for Customers開發(fā)客戶 ............................................................................2 2. Receiving an Enquiry收到詢盤 ..............................................................................7 3. Quoting Price進行報價 ........................................................................................12 4. Counter-offer and Acceptance還盤受盤 ..............................................................17 5. Talking About Payment Methods討論付款方式 ..................................................23 6. Asking for a Sample and a Catalogue索要樣品和產(chǎn)品目錄 ...............................28 7. Placing an Order開始下訂單 ...............................................................................33 8. Something Wrong with the Order訂單出現(xiàn)問題 .................................................38 Chapter 2 Receiving Clients接待客戶 9. Making a Reservation for Clients為客戶預訂酒店 .............................................4410. Receiving Visitors接待參觀者 ...........................................................................49 11. Holding a Welcoming Dinner舉辦歡迎晚宴 .....................................................54 12. Visiting the Company or Factory到公司或工廠參觀 ........................................59 13. Checking In the Hotel入住酒店 .........................................................................64 14. Going Sightseeing with Foreign Clients與外國客戶一起游覽觀光 .................69 15. Seeing Off送別客戶 ...........................................................................................74 Chapter 3 Business Negotiations業(yè)務洽談 16. Negotiations About Agency商議代理問題 ........................................................80 17. Negotiations About Processing and Assembling Trade談論加工裝配的問題 .....85 18. Negotiations About Compensation Trade談論補償貿(mào)易的問題 .......................90 19. Negotiations About Joint Ventures談論合資的問題 ..........................................94 20. Negotiations About Mergers and Acquisitions談論合并收購的問題 ...............99 21. Negotiations About Technical Patent談論技術專利的問題 ............................103 22. Negotiations About Calling for Bids and Bidding談論招標與投標的問題 ....108 23. Negotiations About Commodity Inspection討論有關商品檢驗的問題 ..........113 24. Negotiations About Customs Clearance談論通關事項 ...................................117 Chapter 4 Business Meeting商務會議 25. Arranging the Meeting安排議會 ......................................................................124 26. Agenda議事日程 ..............................................................................................128 27. In the Meeting在會議上 ...................................................................................132 28. Making a Meeting Summary做會議總結 ........................................................136 Chapter 5 Discussions About Contract討論合同 29. Talking About Contract Terms談論合同條款 ..................................................142 30. Contract Review合同評審 ................................................................................146 31. Explaining Related Details解釋相關細節(jié) .......................................................151 32. Signing a Contract簽訂合同 .............................................................................156 33. Terminating the Contract終止合同 ..................................................................160 34. Expiration of the Contract合同到期 .................................................................165 Chapter 6 Shipment and Insurance運輸和保險 35. Packaging Issues包裝問題 ...............................................................................172 36. Choosing a Way of Transportation選擇一種運輸方式 ....................................176 37. Shipping Problems裝運問題 ............................................................................180 38. Delivery Problems交貨問題 ............................................................................185 39. Insurance Types保險的種類 ....................