最新商務報告寫作（第9版 上）

section 1 technical communication basics
　chapter 1 definition of technical communication
　chapter 2 profiling audiences
　chapter 3 the technical communication process
　chapter 4 technical communication style
　chapter 5 researching
　chapter 6 designing pages
　chapter 7 using visual aids
　chapter 8 summarizing
　chapter 9 defining
　chapter 10 describing
section 2 technical communication applications
　chapter 11 sets of instructions
　chapter 12 memorandums and informal reports
　chapter 13 developing websites
　chapter 14 formal reports
　chapter 1s recommendation and feasibility reports
　chapter 16 proposals
　chapter 17 user manuals
section 3 professional communication
　chapter 18 oral presentations
　chapter 19 letters
　chapter 20 job application materials
appendix a brief handbook for technical writers
appendix b documenting sources